Contact Us
We would rather hear from you than have you guess. Here is how to reach us.
Customer support
Email: Yukizi.india@gmail.com
Phone: [Support phone number — to be provided]
Hours: Monday to Saturday, 10:00 – 18:00 IST
If your question is about an order you have already placed, please include the order number — it lets us answer in one reply instead of three.
Raise a support ticket
If you have a Yukizi account, you can raise a ticket from the support page and track our replies against your order history.
Grievance officer
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints that have not been resolved by customer support can be escalated to our grievance officer.
Name: [Grievance Officer name — to be provided]
Email: grievance@yukizi.com
We acknowledge grievances within 48 hours of receipt and aim to resolve them within one month.
Registered office
Yukizi Market Private Limited
[Registered office address — to be provided]
Please note this is our registered office and not a returns address — returns are handled through the process on our returns and refunds page.